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Online Dating Sites Customer Service
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Saturday, April 21 2007 @ 12:53 PM Eastern Daylight Time
Contributed by: Dating-Guru
Views: 588
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 Mark Brooks of Online Personals Watch is going to test the response time of online dating sites customer service. I'm interested to see the results!
Hornstein Associates tested the online customer service of large companies like Microsoft, Apple and Wal-Mart. They sent an email asking
"What is your corporate policy regarding the turnaround time for e-mails addressed to customer service?"
and found that only half responded and only 33% responed within 24 hours. When Hornstein Associates did this same test five years ago more than 86% companies responded with 63% responding in 24 hours.
I wonder how Online Dating Services will fair? |
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